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You want to hit enter and not give it another thought.

We understand what it’s like in today’s stressful work environments. The last thing you want to worry about is whether or not something printed, faxed, scanned or copied correctly or even worked at all. You want to press the button and not give it another thought. It’s about reliability. It’s about producing exactly what you need time after time after time.

We have a name for this kind of service.  It’s called CustomerFIRST, a customized program rooted in our corporate philosophy of complete dedication to providing the right technology and service support.  Why do we do it?  Because we take pride in the customers we serve.


That’s as long as it will take to respond to an emergency call. At that time your technician will diagnose the situation and potentially solve the problem over the phone. If not, your technician will be on site within four business hours of your request for service.


Your equipment will perform to manufacturer’s specifications for the term of your lease or we will replace it with one of equal or greater capabilities. If we can’t repair a problem in your office, we’ll provide a loaner at no charge.


Your staff will receive free training and support on the most effective ways to implement and utilize the installed solutions. And we’ll have the supplies required to operate your equipment in stock and ready for next day delivery.


All of our technicians are certified and factory trained. They work in assigned territories, so they are never far from your office. Our technicians travel with a substantial inventory of spare parts, allowing them to repair most problems on the first call.


Our leasing and trade-in programs provide the upgrade flexibility to change equipment if necessary and access new technology without penalties.


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11425 Cronhill Drive, Owings Mills, MD 21117
phone 410.902.3300 | fax 410.902.3307

7529 Standish Place - Suite 100, Rockville, MD 20855
local 301.284.1000 | toll-free 877.902.3301
fax 301.284.1005

 

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